JAM creates online courses for kids ages 8 and up. As our support specialist, you are a leader in product knowledge and problem-solving. You know how to turn all types of customers into fans. You are the first person our customers speak with and you consistently guide them toward solutions. You always meet or exceed your established performance goals. You're proud to represent JAM, and you exemplify that in all your interactions with customers. The role is equal parts support superhero, writer, and efficiency hacker.
What is the heart of the job?
What will I do?
What is the ideal background?
What are the necessary traits to succeed in the role?
When will I work and what will I be paid?
JAM is headquartered in San Francisco. The ideal candidate will be based in TX, CA, NY or NJ though we will consider exceptional candidates elsewhere too.